Terms and Conditions

Welcome to Taste Nature Customer Orders! Please read our terms and conditions carefully. By placing an order with us this indicates you have read and understood our terms and conditions below.

Who’s Who in Boring Legal Jargon!

“Taste Nature”, “Our”, We” – you guessed it – that’s us! A New Zealand owned and run company.
The “Buyer” – that’s you, or any firm, company or entity buying goods from.
The “Order”, that means all the goods in the produce boxes/crates or personalised orders supplied by Taste Nature to you – the Buyer.
“Terms” means these terms and conditions of sale.

Purchases and Deliveries

Orders must be placed by Tuesday 12 noon by phone, email or our online order form. They can be regular weekly, fortnightly orders or one-offs.

Deliveries: For orders over the value of $30, deliveries are made ‘Free of Charge’ by us within the designated Dunedin area illustrated on our delivery page, on Wednesdays. If the delivery is going to an ‘Out of Town’ South Island address, it will be delivered by NZ Courier Post overnight, at a charge. Rural delivery usually incurs an additional day in transit. See map and information regarding delivery charges on our delivery page. We do not deliver to the North Island or overseas.

We endeavour to deliver the goods to the Buyer’s address within any time specified, and the Buyer shall accept the goods if the goods are delivered within a reasonable time thereafter. However, we do not guarantee supply or delivery on time.

We reserve the right to accept or refuse orders for any reason.

Cancellations: You can cancel your order up until 8am Wednesdays. To do so, email orders@tastenature.co.nz or call us in the shop on 03 474 0219. Due to the perishable nature of our products we are unable to accept cancellations of orders later than that.

Chilled Products: Our boxes/crates are non-chilled and we pack as carefully as we can to protect the integrity of the goods, therefore any loss of quality of any chilled products ordered is the Buyer’s responsibility.

Non-Delivery: It is the Buyer’s responsibility to notify Taste Nature if the order is not received within the expected delivery time frame. Unless advice is received by email to orders@tastenature.co.nz or phone 03 4740219 within 24 hours of expected delivery, all goods are deemed to have arrived and are of sufficient quantity and quality. Failure to notify Taste Nature means no discount down or credit.

Delivery Instructions: Please advise us of any specific delivery instructions eg leave at backdoor, beware of dog etc. If not otherwise advised and no-one is home to receive the box, we will leave it by the front door.

Taste Nature is not liable for any wrong deliveries due to incorrect addresses being provided. Once delivered, any loss/theft is not Taste Nature’s responsibility or else you need to have someone to always be available to receive the order. A charge of $30 will be applied for any unreturned or damages crates or lids.

Return of Taste Nature Crates: We offer the use of a reusable Taste Nature produce crate and lid in the Dunedin area only. At all times, this crate and lid remains the property of Taste Nature and you agree to leave them out at the same delivery site at the same time for collection one week after delivery.

Product Weights: Due to the large variance of unit weights found in some types of produce, the exact weight of produce may not exactly match what was ordered for a personalised order. A tolerance of up to 10% should be expected in weighed produce items.

Substitutions: Due to the seasonal nature of organics, fresh produce and products may be out of season and imported goods may be unavailable. If products are unavailable for personalised orders, we will leave out of your order and where possible contact you to arrange substitution or alternatives. Where possible, please indicate any second choices you may have with your order.


Taste Nature will include an invoice with all orders. This will include our bank details and GST number. Payment for orders must be made within 48 hours of receipt of the delivery.

Payments can be made:

  • Online by internet banking
  • By cheque or cash over the store counter or cheque by mail
  • Automatic payment set up with bank for regular orders

If you incur any outstanding debts, we will in the first instance try to recover the outstanding monies through our own internal recovery process. Subsequent orders will not be accepted where there is an outstanding debt.

Replacements & Refunds

If you are unhappy with any of our products we will happily offer a replacement item. If the issue cannot be resolved we will happily refund the payment once goods have been returned to us in their original condition.

Prices and Price Changes

All prices are in NZ dollars and include GST. Due to price fluctuations, prices for goods in a personalised order cannot be guaranteed. We will make every reasonable effort to notify the Buyer of any variance of which we are aware.

Force Majeure

Should any cause beyond the control of Taste Nature including, but not limited to, any order of government or other authority, strike, lockout, labour dispute, delays in-transit, difficulty in procuring components, embargo, accident, emergency, act of God or other contingency, interfere with delivery by Taste Nature or with the performance by Taste Nature of any of its obligations under Terms then Taste Nature shall be entitled at its sole discretion to suspend its performance of, any such obligation or to cancel this contract and shall not be liable to the Buyer in any respect.

Limitation of Liability

Except where prohibited by law Taste Nature will not be liable for any indirect, consequential, exemplary, incidental or punitive damages.

Personal and Password Details

At all times, you are entirely responsible for maintaining the confidentiality of your personal details, including credit card and any personal account details. You agree to notify Taste Nature immediately of any discretion or unauthorised use of your personal details.

Legal Disclaimer

We try to guarantee the accuracy of all information in our website www.tastenature.co.nz however this website is provided on an “as is” and “as available” basis without any endorsement or representation made and we make no warranties of any kind in relation to the Taste Nature website. We make no warranty that the Taste Nature site will operate on your computer free from errors with no loss of information when transmitting data through the Taste Nature website or server. All information on this site can be changed at any time without notification. Taste Nature offer no warranty that the use of this site will not result in the “infection” of computers with internet based contamination such as, but not restricted to viruses or “Trojan Worms”.

Taste Nature reserves the right at any time, without notice to modify, suspend or terminate operation of this site, block users from accessing the site or to interrupt the operation of the site.